User Conduct and Safety Policy

1. Purpose

Cars4Sure is built on trust, accuracy, and safety.

This Policy explains the behavior expected on the platform and the actions Cars4Sure may take when rules are violated.

The goal is to protect users, protect businesses, and maintain platform integrity.

2. General Behavior Standards

Users must act:

• Honestly
• Respectfully
• Safely
• Responsibly
• Without harassment
• Without abusive language
• Without illegal activity

Users must not:

• Threaten others
• Harass or intimidate
• Spread false information
• Impersonate others
• Discriminate or target individuals
• Engage in fraud or deception

3. Prohibited Activities

3.1 Fraud and Misrepresentation

Users may not:

• Falsify personal information
• Provide incorrect vehicle data
• Upload fake documents
• Mislead buyers, sellers, or vendors
• Create duplicate accounts to avoid rules

3.2 Platform Abuse

Users may not:

• Scrape Cars4Sure data
• Use bots or automation to access the platform
• Attempt to bypass lead tracking
• Attempt to bypass inspection scheduling
• Attempt to override platform protections
• Perform unauthorized access attempts

3.3 Communication Abuse

Users must not:

• Spam dealers, inspectors, or vendors
• Use profanity or harassment
• Send threats or intimidation
• Attempt to negotiate off-platform using deceptive means

Cars4Sure may monitor communication to ensure safe use.

3.4 Disruption of Inspections or Services

Users must not:

• Obstruct inspectors
• Hide known vehicle issues
• Interfere with vendor work
• Mislead inspectors about vehicle location or condition
• Pressure vendors for fake quotes

4. Buyer Conduct Standards

Buyers must:

• Communicate respectfully
• Be honest in requests
• Review inspections before purchase
• Not pressure inspectors or dealers
• Show up for scheduled appointments
• Not use Cars4Sure to harass, waste time, or collect data improperly

5. Dealer Conduct Standards

Dealers must:

• Communicate clearly
• Avoid aggressive sales tactics
• Not hide defects
• Respect inspector access
• Follow marketplace rules
• Keep listings honest and updated

Dealers are responsible for the behavior of their employees.

6. Inspector Conduct Standards

Inspectors must:

• Act professionally
• Avoid conflict of interest
• Follow inspection workflow
• Not accept incentives from dealers
• Report conditions honestly
• Maintain neutral behavior

7. Vendor Conduct Standards

Vendors must:

• Operate lawfully
• Provide accurate quotes
• Avoid misleading claims
• Respect user privacy
• Complete work professionally
• Communicate delays or changes

8. Protecting User Safety

Cars4Sure may step in when:

• Users are threatened
• Users face harassment
• Fraud is suspected
• Scams appear
• Inspectors or dealers report unsafe behavior
• The trust of the platform is at risk

Cars4Sure may cooperate with law enforcement if needed.

9. Reporting Violations

Users may report unsafe or inappropriate behavior by contacting:

Reports should include:

• Description of the issue
• Screenshots or evidence
• Names or profiles involved

Cars4Sure may investigate and take action at its discretion.

10. Enforcement Actions

Cars4Sure may take any of the following actions:

• Warning
• Temporary restrictions
• Suspension
• Permanent account termination
• Removal of listings
• Removal of access to vendor or inspector tools
• Legal action (in severe cases)

Cars4Sure may enforce actions without notice if the behavior is harmful, illegal, or unsafe.

11. No Tolerance Areas

These actions may result in instant termination:

12. Survival

This Policy applies even after:

• Account deletion
• Listing removal
• Inspection completion
• Vendor service completion
• User leaving the platform

13. Acceptance

By using Cars4Sure, users confirm they understand and agree to this Policy.

If a user disagrees, they must stop using the platform.

14. Contact Information

For safety concerns or policy questions: